Terms and Conditions
Please note that all of our products are one of a kind, and that even though they have the same shape and material pieces, those colors available might be different, specially those made out of recycled textiles.
Free shipping on purchases of $100 or more.
The product(s) generally takes between 2 weeks to arrive from the day of payment. This depends on the items included in your order and the location. Please note that this terms are valid for the United States, for other countries please contact us.
Shipping Costs to USA is around $10 to $12. For other countries pelease contac us.
Once the Proforma Invoice/Purchase Order has been issued and confirmed by you, the client, modifications will not be possible. The client agrees to make the corresponding payment for the Proforma Invoice/Purchase Order.
We ask for 50% payment at the time of the order, to start production, and remaining 50% payment at the time the order is shipped.
Generally takes between 5-12 weeks from the date the 50% deposit is received. This depends on the items included in your order. Exact shipping date is provided upon receipt of your confirmed order and/or 50%deposit.
We can quote you the shipping costs based on your order. We ship by sea and air, and we can offer a special price with DHL, door to door service, to our clients anywhere in the world.
All of our prices are FOB Guatemala City (by air), or FOB Santo Tomas de Castilla (by sea, Atlantic) or FOB Puerto Quetzal (by sea, Pacific).
At no extra cost, you can send us your artworks (PDF or JPEG) or send us your stickers and we will place them your items.
Exclusive Product and Graphic Design:
We can help you design your own custom made products and labels and we guarantee you exclusivity for your product design.
We offer standard testing of our products: metal, paint, ceramic, cotton, etc. as required by your market. Upon request we can provide you with a quote for testing OR if your order exceeds $10,000 testing/certification is provided at no extra cost.
Credit Note/Refund Policy:
Please keep in mind that ALL of our products are high quality and 100% handmade therefore each piece is unique and imperfect. If for some reason your orders arrive with poor quality or incorrect packaging, you must notify us within 5 working days in order to receive a credit on your next order.
In Antigua we work closely with the artisans, who live in the surrounding communities, in all stages of designing, creating, and producing their handmade products.
Many of our products are unique, one-of-a-kind items hand-made by artisans out of their traditional Mayan blouses (Huipils) and skirts (Cortes). Prior to being incorporated into our products these Huipils and Cortes were worn by Mayan women. These unique one-of-a-kind Guatemalan products are sold to wholesalers, distributors and fashion accessories stores in the United States, Europe and Japan.